FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4What kind of paper can I use?
- 5The printer status is Offline or Paused.
- 6Does NC-2200w work with Windows Vista?
- 7What driver package format is supported by my Linux distribution?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9How to identify your Operating System (OS).
- 10What kind of paper should I avoid?
- 11How can I change the IP address?
- 12Can I print from DOS applications?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16Change the printer driver settings (Windows/macOS)
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Using the PING command to troubleshoot problems.
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20The machine does not print anything.
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22How do I factory reset the print server?
- 23How do I change the print server password?
- 24Print on envelopes.
- 25The printed letters are slanted, positioned incorrectly.
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27I cannot print from my computer via USB.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29I cannot print from my computer via network. (For Macintosh)
- 30I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 31What kind of envelopes should I avoid?
- 32How do I monitor the status of the printer?
- 33I cannot print from Mac OS X.
- 34Where do I find a Parallel or USB interface cable?
- 35What kind of USB cable should I use?
- 36Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 37What kind of memory can I use?
- 38Printouts have wrinkles or creases.
- 39Replace the drum unit.
- 40What can happen if the wrong paper is used in your machine.
- 41Can I print using the IPP protocol on Windows XP?
- 42When trying to print from Mac OS® X the print queue is stopped.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49What is the Network Shared printing?
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)