FAQs & Troubleshooting
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157 Results
- 1The printer status is Offline or Paused.
- 2How do I monitor the status of the printer?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How can I change the IP address?
- 5How can I change the IP address using the ARP and PING commands?
- 6What can happen if the wrong paper is used in your machine.
- 7Vertical black lines appear on the printout.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 11What is a "Generic PCL Driver"?
- 12Printouts have a curl or wave.
- 13Printouts have wrinkles or creases.
- 14Lines appears across the page.
- 15I cannot install the driver when using the Driver Install Tool. (Linux)
- 16How do I use the Quick Print Setup Utility?
- 17How do I perform a factory reset?
- 18The machine does not print anything.
- 19I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Delete print jobs from the print queue.
- 22The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 23Can I print from or scan to Android™ Smartphone?
- 24The paper is skewed when it's printed.
- 25What kind of labels and transparencies can I use?
- 26What kind of envelopes should I avoid?
- 27How do I display the Quick Print Setup as a Toolbar?
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 29My Brother machine misfeeds paper.
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31What kind of paper can I use?
- 32What kind of memory can I use?
- 33How do I clean the inside of the printer and Drum Unit?
- 34Printouts are with gray background.
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38Print command (LPR) (Linux)
- 39I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 40Windows 10 Support Information
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 43How can I use the BRAdmin Professional Software to View and change printer information?
- 44What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 45Why are the alarm and data lights blinking?
- 46Why are the ready and alarm lights blinking?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48How do I clean the corona wire of the drum unit?
- 49What do the LED indications mean?
- 50Replace the drum unit.