FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6How to identify your Operating System (OS).
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8What kind of labels and transparencies can I use?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Cannot print after a Windows 10 update (June 2020)
- 11Functions supported in the Windows 7 built-in drivers
- 12What is the BROWNIE software?
- 13What kind of paper should I avoid?
- 14What kind of memory can I use?
- 15When trying to print from Mac OS® X the print queue is stopped.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Does NC-2200w work with Windows Vista?
- 18I cannot print from Mac OS X.
- 19What kind of paper can I use?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21What can happen if the wrong paper is used in your machine.
- 22How do I install additional memory?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The printer status is Offline or Paused.
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27What kind of envelopes should I avoid?
- 28Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Delete print jobs from the print queue.
- 31How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 32How do I monitor the status of the printer?
- 33How do I use the Quick Print Setup Utility?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35To install the printer driver easily using a tool. (Linux)
- 36How can I use the BRAdmin Professional Software to View and change printer information?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39Can I print from or scan to Android™ Smartphone?
- 40I cannot print from my computer via USB.
- 41I cannot print from my computer via network. (For Macintosh)
- 42How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 43How can I change the IP address using the ARP and PING commands?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Open the Control Panel (For Windows)
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)