FAQs & Troubleshooting
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128 Results
- 1The machine does not print anything.
- 2When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 3Can my printer send me an e-mail if there is a problem?
- 4How to identify your Operating System (OS).
- 5The printer status is Offline or Paused.
- 6What is the recommended paper?
- 7Cannot print after a Windows 10 update (June 2020)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Windows 7 Support Information
- 14The paper is skewed when it's printed.
- 15How do I monitor the status of the printer?
- 16How do I clean the inside of the printer and Drum Unit?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Print on both sides of the paper.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22When printing with monochrome laser printer, the print position shifts. (Linux)
- 23Windows 10 Support Information
- 24I cannot print from my computer via network. (For Macintosh)
- 25What do the LED indications mean?
- 26Replace the drum unit.
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Print command (LPR) (Linux)
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34Pre-Required Procedures (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36I cannot print from my computer via USB.
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Functions supported in the Windows 7 built-in drivers
- 39How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 40Using the PING command to troubleshoot problems.
- 41I cannot print from Mac OS X.
- 42Where do I find a Parallel or USB interface cable?
- 43None of the LEDs illuminate.
- 44What kind of USB cable should I use?
- 45The printer prints unexpectedly or it prints garbage.
- 46Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48How can I change the IP address?
- 49How can I change the IP address using the ARP and PING commands?
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.