FAQs & Troubleshooting
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128 Results
- 1What kind of envelopes should I avoid?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The machine does not print anything.
- 5Cannot print after a Windows 10 update (June 2020)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Change the printer driver settings (Windows/macOS)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12How can I change the IP address?
- 13Can I print from DOS applications?
- 14What is the recommended paper?
- 15How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot print from my computer via network. (For Macintosh)
- 21What kind of labels and transparencies can I use?
- 22How do I display the Quick Print Setup as a Toolbar?
- 23Using the PING command to troubleshoot problems.
- 24I cannot print from Mac OS X.
- 25The printer prints unexpectedly or it prints garbage.
- 26When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29Pre-Required Procedures (Linux)
- 30Windows 10 Support Information
- 31I cannot print from my computer via USB.
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33How do I clean the corona wire of the drum unit?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39Open the Control Panel (For Windows)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 42The printer status is Offline or Paused.
- 43Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45What kind of paper should I avoid?
- 46None of the LEDs illuminate.
- 47What kind of USB cable should I use?
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49How can I change the IP address using the ARP and PING commands?
- 50What is a peer-to-peer network and do Brother printers work in that kind of environment?