FAQs & Troubleshooting
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164 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I am unable to print from a client PC to a printer on a print server. (Linux)
- 9Can I buy any MICR toner?
- 10What driver package format is supported by my Linux distribution?
- 11Large characters are printed incorrectly. (Linux)
- 12The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 13When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15How do I install additional memory?
- 16When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 17Why are the ready and alarm lights blinking?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19Cannot print after a Windows 10 update (June 2020)
- 20To install the printer driver easily using a tool. (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Uninstall printer drivers (Linux)
- 23Pre-Required Procedures (Linux)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Change the printer driver settings (Windows/macOS)
- 28I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 29I cannot print from my computer via network. (For Macintosh)
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31The paper is skewed when it's printed.
- 32I updated the Web BRAdmin and cannot enable the logging function.
- 33The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 34Why are the alarm and data lights on?
- 35How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 36Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 37How do I perform a factory reset?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39What is a file server based network and do Brother printers work in that type of environment?
- 40What kind of paper can I use?
- 41How do I clean the inside of the printer and Drum Unit?
- 42Printouts have a curl or wave.
- 43Lines appears across the page.
- 44What can happen if the wrong paper is used in your machine.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Windows 10 Support Information