FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2What do the LED indications mean?
- 3The printer status is Offline or Paused.
- 4Turn the Toner Save Mode on or off.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6No Toner
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Delete print jobs from the print queue.
- 9I cannot print from my computer via USB.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Wrong Paper Type
- 12Drum !
- 13Replace Drum
- 14Open the Status Monitor
- 15What is the difference between the toner cartridge and the drum unit?
- 16How to identify your Operating System (OS).
- 17The Error LED is still on or flashing after I replace the drum unit with a new one.
- 18Toner Ended
- 19Clean the Drum Unit.
- 20Toner Low
- 21Out of Memory
- 22I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 23Jam Inside
- 24Jam Tray
- 25Clean the corona wire of the drum unit.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28Uninstall printer drivers (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 31Open the Control Panel (For Windows)
- 32Change the printer driver settings (Windows/macOS)
- 33No Drum
- 34I'm having a problem with the print quality.
- 35No Paper
- 36Cover is Open
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Check the firmware version.
- 44The top cover of my Brother machine becomes hot.
- 45I can see some steam or moisture from the vents when printing.
- 46When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)