FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2What do the LED indications mean?
- 3How to identify your Operating System (OS).
- 4What is Toner Continue Mode?
- 5Replace Drum
- 6Cartridge Error
- 7Clean the Drum Unit.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Print Unable or Print Unable XX
- 10Cooling Down
- 11Turn the Toner Save Mode on or off.
- 12Jam Tray
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Delete print jobs from the print queue.
- 15I cannot print from my computer via USB.
- 16Toner Low
- 17Where can I download Brother iPrint&Scan application for Mac?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Windows 10 Support Information
- 20No Toner
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22No Paper
- 23Out of Memory
- 24Drum End Soon
- 25Jam Inside
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27Uninstall the Brother Software and Drivers (Windows)
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Change the printer driver settings (Windows/macOS)
- 32Heater Error or Self-Diagnostic
- 33Toner Ended
- 34The printer status is Offline or Paused.
- 35Cover is Open
- 36The printer is not printing or prints unexpectedly.
- 37Drum !
- 38Service Call
- 39Cannot print after a Windows 10 update (June 2020)
- 40Print command (cupswrapper) (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42Check the firmware version.
- 43Windows driver installation does not start automatically.
- 44I can see some steam or moisture from the vents when printing.
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)