FAQs & Troubleshooting
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256 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3Toner Low or Prepare New Toner Cartridge
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Replace Toner
- 6Can I print from or scan to Android™ Smartphone?
- 7Size mismatch
- 8Toner specks
- 9Jam Rear
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 14Drum Stop
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Verify if the Brother machine has a dial tone
- 17Manual Feed
- 18Curled
- 19Store numbers on my Brother machine for easy dialing from the control panel.
- 20Drum End Soon
- 21Envelope creases
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23What is the recommended paper?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Can I use voice mail on the same line as my Brother machine?
- 30Jam Inside
- 31Replace Drum
- 32Faint
- 33Turn the Toner Save mode on or off
- 34Ghost
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38Delete print jobs from the print queue.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42What is Toner Continue Mode?
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44Change or delete an existing One Touch or Speed Dial number.
- 45How do I know which receive mode to select?
- 46How do I make my faxed documents lighter or darker? (Fax Contrast)
- 47Print Unable or Print Unable XX
- 48How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 49TONER ENDED
- 50No Toner