FAQs & Troubleshooting
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120 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Functions supported in the Windows 7 built-in drivers
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8What can happen if the wrong paper is used in your machine.
- 9I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 10Can I reduce the size of a received fax on this machine?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 13To install the printer driver easily using a tool. (Linux)
- 14Pre-Required Procedures (Linux)
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16How can I clear the "PAPER JAM" error message?
- 17The machine does not print anything.
- 18My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20Why doesn't the machine answer when receiving a call?
- 21What is the difference between the toner cartridge and the drum unit?
- 22Why doesn't my Brother machine have a dial tone?
- 23Replace the toner cartridge.
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 26Windows 10 Support Information
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot print with Windows Vista 64bit.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Can I confirm that the FAX was sent correctly?
- 33How do I clear the "Awaiting Redial" error?
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Print command (cupswrapper) (Linux)
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 42The keys on the control panel do not respond.
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45How do I program the date and time?
- 46Replace the drum unit.
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48When trying to print from Mac OS® X the print queue is stopped.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50What driver package format is supported by my Linux distribution?