FAQs & Troubleshooting
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193 Results
- 1Jam Inside
- 2Curled
- 3Replace Toner
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Jam Rear
- 6Load legal size paper in the paper tray.
- 7I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 8Manual Feed
- 9Gray background
- 10How do I know which receive mode to select?
- 11CARTRIDGE ERROR
- 12Cover is Open
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Delete print jobs from the print queue.
- 15JAM TRAY
- 16Black lines down the page
- 17Pre-Required Procedures (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19Drum Stop
- 20No Toner
- 21The printer status is Offline or Paused.
- 22Size mismatch
- 23What kind of paper can I use?
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25Print on envelopes, labels, or thick paper from the manual feed slot.
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Replace Drum
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32How do I make my faxed documents lighter or darker? (Fax Contrast)
- 33TONER ENDED
- 34Set up my Brother machine to forward the received faxes to another location.
- 35Toner Low or Prepare New Toner Cartridge
- 36Store numbers on my Brother machine for easy dialing from the PC.
- 37Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 38Document Jam
- 39How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 40Wrinkles or creases
- 41Page skewed
- 42I cannot print from my computer via USB.
- 43Send the same fax to more than one number at a time. (Broadcasting)
- 44Set up a Group for Broadcasting faxes.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.