FAQs & Troubleshooting
![]() |
Popular |
171 Results
- 1What are the recommended specifications for the paper I should use on my product?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Document Jam
- 6Delete print jobs from the print queue.
- 7How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 8Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 9I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14My Brother machine misfeeds paper.
- 15How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20Large characters are printed incorrectly. (Linux)
- 21Print command (LPR) (Linux)
- 22Windows 10 Support Information
- 23Check the firmware version.
- 24"Offline" appears on the Status Monitor.
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 26How do I clear the message "MFC is Busy" or "Connect Failure"?
- 27How do I clear vertical lines or streaks that appear in the copies I made?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29What driver package format is supported by my Linux distribution?
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 32Uninstall printer drivers (Linux)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36How to identify your Operating System (OS).
- 37I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 38Delete the faxes stored in my Brother machine's memory.
- 39Do I need a telephone line to send and receive faxes with my Brother machine?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I cannot print from my computer via USB.
- 42The printer status is Offline or Paused.
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44I can receive a fax, but cannot receive a telephone call.
- 45Verify if the Brother machine has a dial tone
- 46Can I set my Brother machine to forward the faxes I receive to another location?
- 47Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 48How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 49How do I set up a group for broadcasting faxes?
- 50"Paper Jam Rear" error appears on the LCD. What should I do?