FAQs & Troubleshooting
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171 Results
- 1How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 2How can I improve poor print quality ?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I confirm that the FAX was sent correctly?
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6My FAX/MFC will not Dial. Why?
- 7I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 8Change the quality of the faxes I send (Fax Resolution).
- 9How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 10How do I load legal size paper in the paper tray?
- 11How do I clean white or black spots on printed documents?
- 12Pre-Required Procedures (Linux)
- 13How to identify your Operating System (OS).
- 14I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 15The paper is skewed when it's printed.
- 16Can I set my Brother machine to forward the faxes I receive to another location?
- 17"Paper Jam Rear" error appears on the LCD. What should I do?
- 18Printing on thick paper or transparencies.
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20What is Distinctive Ring and how do I program it?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Stop my Brother machine from automatically redialing a busy number.
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Why doesn't the machine answer when receiving a call?
- 25What driver package format is supported by my Linux distribution?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I print from or scan to Android™ Smartphone?
- 28The printer status is Offline or Paused.
- 29Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 32How can I change the print resolution?
- 33"Paper Jam Tray" error appears on the LCD. What should I do?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36Verify if the Brother machine has a dial tone
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 38Replace the toner cartridge
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40All print jobs are aborted and nothing is printed. (Linux)
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 46How do I set up a group for broadcasting faxes?
- 47When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49Document Jam
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?