FAQs & Troubleshooting
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156 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7What driver package format is supported by my Linux distribution?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9How do I print on an envelope?
- 10Pre-Required Procedures (Linux)
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12One or more of my colors are not printing (blank). What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16What is Distinctive Ring and how do I program it?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20How do I replace the Ink Cartridge?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Delete print jobs from the print queue.
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Functions supported in the Windows 7 built-in drivers
- 25Can I print using only the black ink cartridge when the Color cartridges have run out?
- 26Why doesn't the machine answer when receiving a call?
- 27Can I confirm that the FAX was sent correctly?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31Open the Control Panel (For Windows)
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33Windows 10 Support Information
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36Is my Brother machine compatible with third party print servers?
- 37Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 38Can third party ink be used to refill the ink cartridges?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41I am having issues with the paper feed. What can I do?
- 42Where is the USB port on the machine? I can't find it on the back of the unit.
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45How can I improve poor print quality?
- 46I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48Can I still receive faxes or calls when the machine is switched off?
- 49Why can't I print when an ink cartridge is empty?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)