FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can third party ink be used to refill the ink cartridges?
- 3Delete print jobs from the print queue.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8Pre-Required Procedures (Linux)
- 9Check the firmware version.
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Why doesn't my Brother machine have a dial tone?
- 14Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21How do I print on an envelope?
- 22Is my Brother machine compatible with third party print servers?
- 23How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 24I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 25When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27The keys on the control panel do not respond.
- 28Is there any way to reduce Ink consumption?
- 29When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 30What is the "Station ID" and how do I set it?
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41Can I print from or scan to Android™ Smartphone?
- 42The edge of glossy paper is smudged.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 46How do I clear Machine Error 46?
- 47"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 48My Brother machine has no power. What can I do?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50Where is the USB port on the machine? I can't find it on the back of the unit.