FAQs & Troubleshooting
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120 Results
- 1When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I am unable to print from a client PC to a printer on a print server. (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13When I print images, the quality is not good (Linux)
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15To install the printer driver easily using a tool. (Linux)
- 16A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 23All print jobs are aborted and nothing is printed. (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25Pre-Required Procedures (Linux)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot print from my computer via USB.
- 30My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 31Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33Where is the full User's Guide? I can't find enough information in the paper manual.
- 34How can I configure Windows® XP to send faxes?
- 35Uninstall the drivers (Windows)
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Print command (LPR) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Send a fax using PC-FAX with LPD/LPRng (Linux)
- 48Uninstall printer drivers (Linux)
- 49Windows 10 Support Information
- 50Open the Control Panel (For Windows)