FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scan quality is poor.
- 3Change the image settings. (Using DSmobileCapture)
- 4How to identify your Operating System (OS).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7My scanner gets warm.
- 8Cannot find the scanner (Error Code 2019: Initialization Failed)
- 9Calibrate your scanner.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Delete a network scanner entry. (Linux)
- 12Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 13Change the paper settings. (Using DSmobileCapture)
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16The file size is too large.
- 17Uninstall the scanner driver. (Linux)
- 18Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 21Loading the Carrier Sheet.
- 22Bleed-through is seen in the scanned image.
- 23OCR feature does not work.
- 24Colors in the scanned image are dark.
- 25The scan speed is too slow.
- 26My scanner does not turn on.
- 27Operation system return error
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29My scanner is connected but it will not feed my document or do anything else.
- 30Clean the inside of the machine.
- 31Uninstall the scanner driver (Windows).
- 32Configure the Scan to Email Feature (Linux)
- 33Scan using XSane or GIMP (Linux)
- 34The scanned documents are put into the incorrect order. (macOS)
- 35Uninstall Scan-key-tool. (Linux)
- 36Pre-Required Procedures (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38I cannot install the scanner drivers.
- 39My scanned image is missing.
- 40My computer does not recognize the scanner when it is connected via the USB cable.
- 41My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 42A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 43Command List of brscan. (Linux)
- 44Important points for specifying the scan area (Linux)
- 45Install PaperPort™ 12SE onto Windows 10.
- 46Install Presto!® BizCard® onto Windows 10.
- 47Windows 10 Support Information
- 48Scan a document longer than 35.6 cm (14 inches).
- 49I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 50Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
