FAQs & Troubleshooting
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184 Results
- 1Refill Ink
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Load Envelopes
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 6Improve poor print quality.
- 7Brother iPrint&Scan cannot find my Brother machine (macOS)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Install the Brother iPrint&Scan application (for mobile device)
- 10(Video) Load A4/Letter papers
- 11Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Other Problems
- 14Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 15(Video) Fill the ink tanks
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18How to identify your Operating System (OS).
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20Check the Print Quality
- 21The printer status is Offline or Paused.
- 22Clean the Print Head from Your Brother Machine
- 23Access Web Based Management
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Copy an ID Card
- 27Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 28(Video) How to Email Print
- 29Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 30(Video) Set up your Brother machine
- 31Check ink level, then press [OK]
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33Delete print jobs from the print queue.
- 34Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 35No Paper / No Paper Fed / No Paper T1
- 36One or more of my colors are not printing (blank).
- 37Reset the Network Settings to Factory Default
- 38Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 39Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 40Set up your Brother machine on a wireless network (Windows/macOS)
- 41Change the Print Options to Improve Your Print Results
- 42Load Documents on the Scanner Glass
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Printing/ Scanning with a mobile device
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Load Paper in the Manual Feed Slot