FAQs & Troubleshooting
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184 Results
- 1Refill Ink
- 2(Video) Load A4/Letter papers
- 3Other Problems
- 4I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 9Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 10(Video) How to Email Print
- 11Reset Your Machine
- 12Install the Brother iPrint&Scan application (for mobile device)
- 13(Video) Fill the ink tanks
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16(Video) Set up your Brother machine
- 17Document Jam
- 18Access Web Based Management
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Improve poor print quality.
- 21Clean the Print Head from Your Brother Machine
- 22Set up your Brother machine on a wireless network (Windows/macOS)
- 23Load Paper in the Manual Feed Slot
- 24Clean the Scanner
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28The printer status is Offline or Paused.
- 29Add your Brother machine with AirPrint (macOS)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 33(Video) Load Envelopes
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Printer Jam or Paper Jam
- 36I cannot print full-page photos or images using Email Print.
- 37Copy an ID Card
- 38Printing/ Scanning with a mobile device
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Low Temperature
- 41Paper Size Mismatch / Size Mismatch
- 42Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 43I cannot print from my computer via USB.
- 44Check the remaining ink or toner level (Linux)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46How to identify your Operating System (OS).
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Brother iPrint&Scan cannot find my Brother machine (macOS)
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Check the Print Alignment from Your Brother Machine