FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2Load envelopes
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4How to identify your Operating System (OS).
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Refill Ink
- 8How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10(Video) Unpack your Brother machine
- 11(Video) Connect the cords
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14(Video) Fill the ink tanks
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18(Video) Load an Envelope
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Unable to Print 3X
- 21Print using only the black ink tank when the Color tanks have run out.
- 22Document Jam
- 23Paper Jam
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Ink Low
- 28One or more of my colors are not printing (blank).
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Unable to Print 7X
- 35Change the printer driver settings (Windows/macOS)
- 36Out of Memory
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41The scanner cover support has come off. (With Video Instructions)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45The printer status is Offline or Paused.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Delete print jobs from the print queue.
- 50Ink Box Full / InkBox Full