FAQs & Troubleshooting
Latest |
229 Results
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 201/08/2024Paper Jam
- 304/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 404/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 504/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 627/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 705/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 822/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 914/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1014/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1131/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1210/01/2024What is the default password for my Brother machine?
- 1322/09/2023I cannot scan via network.
- 1405/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 1525/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1727/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1827/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2201/06/2023Add your Brother machine with AirPrint (macOS)
- 2301/06/2023Delete print jobs from the print queue.
- 2416/05/2023I cannot print from my computer via USB.
- 2510/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2607/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2707/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2827/03/2023"Offline" appears on the Status Monitor.
- 2927/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3027/03/2023Change the printer driver settings (Windows/macOS)
- 3127/03/2023The printer status is Offline or Paused.
- 3223/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3317/03/2023Open the "Scanners and Cameras" and Properties.
- 3415/02/2023Printing is slow or printed images are too dark (Windows)
- 3515/02/2023Protect your Brother machine against unauthorised access over the network
- 3615/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3714/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3814/02/2023Scan a document in Windows 8 and Windows 10.
- 3914/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4013/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4119/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4219/12/2022One or more of my colors are not printing (blank).
- 4319/12/2022Ink Low
- 4419/12/2022Can third party ink be used to refill the ink tanks?
- 4513/12/2022Open the Status Monitor
- 4613/12/2022How to identify your Operating System (OS).
- 4720/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4813/10/2022Print the Network Configuration Report
- 4927/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5026/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".