FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Wireless setup is requesting a WPS PIN to complete the setup
- 4Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 5(Video) Load A4/Letter paper
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7Paper Jam
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10(Video) Connect telephone line and power cords
- 11I cannot make borderless prints.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13High Temperature
- 14The printer status is Offline or Paused.
- 15Set up a Brother machine and your mobile device on a wireless network
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Brother iPrint&Scan cannot find my Brother machine (macOS)
- 19(Video) Fill the ink tanks
- 20Printing/ Scanning with a mobile device
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22No Paper / No Paper Fed
- 23Paper Size Mismatch / Size Mismatch
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25What is the default password for my Brother machine?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30What is Brother iPrint&Scan?
- 31Refill Ink
- 32Load envelopes
- 33Check the Print Quality
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Low Temperature
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 37Improve poor print quality.
- 38Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I cannot find some options in the Print dialog box (macOS 11 or later)
- 42Add your Brother machine with AirPrint (macOS)
- 43I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 44Check the remaining ink or toner level (Linux)
- 45Enter Text on Your Brother Machine
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48How to identify your Operating System (OS).
- 49Unable to Print XX
- 50Reset Your Brother Machine