FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5How do I know which side up my photo paper should be in the tray?
- 6What driver package format is supported by my Linux distribution?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8(Video) Fill the ink tanks
- 9Load paper in the paper tray
- 10Paper Jam
- 11The scanner cover support has come off. (With Video Instructions)
- 12(Video) Unpack your Brother machine
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16(Video) Connect the cords
- 17Unable to Print 3X
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Load envelopes
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23Set up your Brother machine on a wireless network.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Printing/ Scanning with a mobile device
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28(Video) Set up your Brother machine
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30How to identify your Operating System (OS).
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35Improve poor print quality.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37(Video) Load an Envelope
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Ink Box Full / InkBox Full
- 46High Temperature
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Wrong Paper Size / Wrong Paper
- 50Is my Brother machine compatible with Windows Vista?