FAQs & Troubleshooting
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173 Results
- 1I cannot install the printer driver or print in Windows 11.
- 2Error and Maintenance LED Indications
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4(Video) Load A4/Letter papers
- 5Check the ink level and then press [Stop]
- 6(Video) Load Envelopes
- 7Other Problems
- 8Set up your Brother machine on a wireless network (Windows/macOS)
- 9Install the Brother iPrint&Scan application (for mobile device)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11(Video) How to Email Print
- 12Check the remaining ink or toner level (Linux)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Sleep
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18How to identify your Operating System (OS).
- 19Printer Jam or Paper Jam
- 20Refill Ink
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22(Video) Change the Copy Shortcut button settings
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Delete print jobs from the print queue.
- 26(Video) Copy an ID Card
- 27(Video) When I print photos, the color quality is not good.
- 28(Video) Set up your Brother machine
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 31The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Can I send a print job to multiple machine email addresses using Email Print?
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36I cannot install the Brother software (Mac)
- 37Change the Print Options to Improve Your Print Results
- 38Check the Print Alignment from Your Brother Machine
- 39Clean the Base Pad
- 40When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 43After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer. (Windows)
- 44Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Print Unable XX
- 47Can third party ink be used to refill the ink tanks?
- 48Reset Your Machine
- 49Uninstall the ICA driver (macOS 10.13 - macOS 12).
- 50What is the default password for my Brother machine?