FAQs & Troubleshooting
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174 Results
- 1Ink Low
- 2Print using only the black ink tank when the Color tanks have run out.
- 3Can third party ink be used to refill the ink tanks?
- 4Unable to Scan AX
- 5(Video) Load A4/Letter paper
- 6Refill Ink
- 7Load paper in the paper tray
- 8Unable to Print 3X
- 9One or more of my colors are not printing (blank).
- 10Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 12(Video) Unpack your Brother machine
- 13"Offline" appears on the Status Monitor.
- 14How to identify your Operating System (OS).
- 15Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17The printer status is Offline or Paused.
- 18Paper Jam
- 19What is the recommended paper?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Unable to Print 5X
- 26Ink Box Full / InkBox Full
- 27Scan and save a document in PDF format for Windows (Scan to File)
- 28No Paper Fed
- 29Improve poor print quality.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33(Video) Set up your Brother machine
- 34(Video) Connect the cords
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36I cannot print from my computer via USB.
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38Load envelopes
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Open the Control Panel (For Windows)
- 50Unable to Print XX