FAQs & Troubleshooting
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304 Results
- 1(Video) Load A4/Letter paper
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Paper is Jammed inside the Machine
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 8Paper is Jammed in the MP tray
- 9Image skewed
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Paper is Jammed in the Back of the Machine
- 17(Video) Update the Driver or Firmware for your Brother machine
- 18Send an Email with User Authentication
- 19Toner specks
- 20White lines, bands or ribbing across the page
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22What driver package format is supported by my Linux distribution?
- 23Print on Both Sides of the Paper (Windows®)
- 24Print as a Poster (Windows®)
- 25Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28The printer status is Offline or Paused.
- 29Paper is Jammed in the 2-sided Tray
- 30Paper is Jammed in the Paper Tray
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36Drum !
- 37White lines down the page
- 38Reduce Toner Consumption
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41(Video) Replace the Toner Cartridge
- 42Add your Brother machine with AirPrint (macOS)
- 43Install a Certificate on Your Brother Machine
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48What is Brother Web Connect?
- 49What is the Network Shared printing?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.