FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 106/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 227/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 305/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 404/06/2024Paper is Jammed in the Output Paper Tray *
- 529/05/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 614/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 708/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 808/02/2024(Video) Paper is Jammed inside the Machine
- 908/02/2024(Video) Paper is Jammed in the Back of the Machine
- 1008/02/2024(Video) Paper is Jammed in the Paper Tray
- 1108/02/2024(Video) Paper is Jammed in the Manual Feed Slot
- 1208/02/2024(Video) Remove Small Scraps of Paper Jammed in the ADF
- 1308/02/2024(Video) Document is Jammed under the Document Cover
- 1408/02/2024(Video) Document is Jammed in the Top of the ADF Unit
- 1531/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1610/01/2024What is the default password for my Brother machine?
- 1704/12/2023Toner Low
- 1809/11/2023Print the Network Configuration Report *
- 1909/11/2023Reduce Toner Consumption *
- 2009/11/2023Document is Jammed under the Document Cover *
- 2109/11/2023Document is Jammed in the Top of the ADF Unit *
- 2209/11/2023Access Web Based Management *
- 2309/11/2023Paper is Jammed in the Manual Feed Slot *
- 2409/11/2023Print the WLAN Report *
- 2509/11/2023Load and Print Paper in the Manual Feed Slot *
- 2609/11/2023Clean the Drum Unit *
- 2709/11/2023Replace the Waste Toner Box *
- 2809/11/2023Paper is Jammed in the 2-sided Tray *
- 2909/11/2023Paper is Jammed in the Back of the Machine *
- 3009/11/2023Paper is Jammed Inside the Machine *
- 3109/11/2023Paper is Jammed in the Paper Tray *
- 3209/11/2023Clean the Scanner *
- 3309/11/2023Clean the Corona Wires *
- 3409/11/2023Replace the Drum Unit *
- 3509/11/2023Reset the Network Settings to the Factory Settings *
- 3609/11/2023Replace the Toner Cartridge *
- 3709/11/2023Clean the Paper Pick-up Rollers *
- 3809/11/2023Load Documents in the Automatic Document Feeder (ADF) *
- 3909/11/2023Remove Small Scraps of Paper Jammed in the ADF *
- 4022/09/2023I cannot scan via network.
- 4119/09/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4219/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4319/09/2023(Video) Set up your Brother machine
- 4407/09/2023Cannot Scan ##
- 4510/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4627/07/2023I get a TS error when trying to print on a wireless network.
- 4726/07/2023Media Type Mismatch or Media Mismatch
- 4805/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4905/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)