FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2Vertical colored streaks or bands appear on the page
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5How to identify your Operating System (OS).
- 6(Video) Paper is Jammed inside the Machine
- 7I cannot print on a wireless (Wi-Fi) network (Mac)
- 8(Video) Remove Small Scraps of Paper Jammed in the ADF
- 9What is the default password for my BRAdmin or Web Based Management?
- 10What driver package format is supported by my Linux distribution?
- 11(Video) Set up your Brother machine
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Document Jam
- 14Cannot print after a Windows 10 update (June 2020)
- 15Install the Brother Mobile Connect application (for mobile device)
- 16No Toner
- 17(Video) Paper is Jammed in the Back of the Machine
- 18What is the default password for my Brother machine?
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The printer status is Offline or Paused.
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 25Out of Memory
- 26Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Can I send a print job to multiple machine email addresses using Email Print?
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37(Video) Document is Jammed under the Document Cover
- 38(Video) Document is Jammed in the Top of the ADF Unit
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 41Cannot Scan ##
- 42Discover the MAC address of the Brother network card
- 43I cannot print from my computer via USB.
- 44Change the printer driver settings (Windows)
- 45Uneven color density across the page
- 46Drum !
- 47Cooling Down
- 48(Video) Paper is Jammed in the 2-sided Tray
- 49(Video) Paper is Jammed in the Paper Tray
- 50Where can I find my Brother machine's serial number?