FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Enable the Brother machine's network interface.
- 5Cannot Scan ##
- 6What is the default password for my BRAdmin or Web Based Management?
- 7What driver package format is supported by my Linux distribution?
- 8(Video) Set up your Brother machine
- 9What is the default password for my Brother machine?
- 10How to identify your Operating System (OS).
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 15Discover the MAC address of the Brother network card
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 18Large characters are printed incorrectly. (Linux)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 21Important points you need to confirm before configuring your Brother machine for a wireless network.
- 22Drum End Soon
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24Update the Driver or Firmware for your Brother machine
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29Where can I find my Brother machine's serial number?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Configure and use the Scan Key Tool (Linux)
- 36Check the remaining ink or toner level (Linux)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 39(Video) Paper is Jammed in the Output Paper Tray
- 40Wrong Toner or Wrong Toner Cartridge
- 41(Video) Remove Small Scraps of Paper Jammed in the ADF
- 42(Video) Document is Jammed under the Document Cover
- 432-sided Disable or 2-sided Disabled
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48Control Printer Driver settings (only available for Windows)
- 49What is the difference between the toner cartridge and the drum unit?
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows