FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Document Jam
- 4Toner Ended
- 5Manual Feed
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8Cannot Scan ##
- 92-sided Disable or 2-sided Disabled
- 10Drum End Soon
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Cannot Print ##
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Toner Low or Prepare New Toner Cartridge
- 16(Video) Paper is Jammed in the 2-sided Tray
- 17(Video) Paper is Jammed in the Paper Tray
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19Wrong Toner or Wrong Toner Cartridge
- 20(Video) Document is Jammed in the Top of the ADF Unit
- 21Cartridge Error
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 25What is the default password for my Brother machine?
- 26Install the Brother Mobile Connect application (for mobile device)
- 27Size Error DX or Size Error 2-sided
- 28Drum !
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30Configure the Scan to Email Feature (Linux)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Check the remaining ink or toner level (Linux)
- 34(Video) Paper is Jammed in the Output Paper Tray
- 35Set up your Brother machine on a wireless network (Windows/macOS)
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Media Type Mismatch or Media Mismatch
- 38(Video) Load an Envelope (Manual Feed Slot)
- 39Delete print jobs from the print queue.
- 40Self-Diagnostic
- 41No Toner
- 42Cannot Detect
- 43What is the default password for my BRAdmin or Web Based Management?
- 44Out of Memory
- 45Can I send a print job to multiple machine email addresses using Email Print?
- 46Delete a network scanner entry. (Linux)
- 47I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)