FAQs & Troubleshooting
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264 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7Load paper in the paper tray
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Paper Jam
- 15Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Can I use AirPrint with my Brother machine?
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22Cover is Open
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27I cannot make borderless prints.
- 28Where can I find the ink cartridges for my new Brother machine?
- 29Ink Low
- 30No Paper Fed
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32When printing documents the characters appear ghosted, blurry, or doubled.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Replace Ink
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Where can I find my Brother machine's serial number?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Open the Status Monitor
- 46Open the Control Panel (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50How to identify your Operating System (OS).