FAQs & Troubleshooting
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264 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2When I print, the pages are smudged with ink. What should I do?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7The printer status is Offline or Paused.
- 8How do I load envelopes into my machine?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 11Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Paper Jam
- 16Replace Ink
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Can I print from or scan to Android™ Smartphone?
- 19I can print but cannot scan via network. (For Windows)
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Load paper in the paper tray
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29Can third party ink be used to refill the ink cartridges?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31One or more of my colors are not printing (blank). What can I do?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Improve poor print quality.
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I'm using Macintosh. What is the PreScan option used for?
- 36Print the Network Configuration List
- 37What is the Network Shared printing?
- 38How do I clear the message "Cannot Detect" from the display?
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Configure the Scan to Email Feature (Linux)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49How to identify your Operating System (OS).
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.