FAQs & Troubleshooting
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263 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Protect your Brother machine against unauthorised access over the network
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How do I load envelopes into my machine?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15What is Brother iPrint&Scan?
- 16One or more of my colors are not printing (blank). What can I do?
- 17Load paper in the paper tray
- 18The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26How to identify your Operating System (OS).
- 27No Paper Fed
- 28Where is the USB port on the machine?
- 29Paper Jam
- 30Replace Ink
- 31I'm using Macintosh. What is the PreScan option used for?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33When I print images, the quality is not good (Linux)
- 34Print command (LPR) (Linux)
- 35Set up your Brother machine on a wireless network.
- 36What is Wi-Fi Protected Setup (PBC*)or AOSS™?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Cannot print after a Windows 10 update (June 2020)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42"Offline" appears on the Status Monitor.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49Make my copied images lighter or darker.
- 50How do I clear the message "Cannot Detect" from the display?