FAQs & Troubleshooting
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193 Results
- 1How do I load envelopes into my machine?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Cover is Open
- 5Load paper in the paper tray
- 6Replace Ink
- 7How do I know which side up my photo paper should be in the tray?
- 8The printer status is Offline or Paused.
- 9Scan and save a document in PDF format (Scan to File)
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11The edge of glossy paper is smudged.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Paper Jam
- 15Can I use AirPrint with my Brother machine?
- 16Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 17No Paper Fed
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 20The ink cartridges run out very quickly. Is there any reason for that?
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23Windows 10 Support Information
- 24Delete print jobs from the print queue.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Can I print from or scan to Android™ Smartphone?
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28One or more of my colors are not printing (blank). What can I do?
- 29When I print, the pages are smudged with ink. What should I do?
- 30Where is the USB port on the machine?
- 31Where can I find my Brother machine's serial number?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Configure and use the Scan Key Tool (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 38The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Open the Status Monitor
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Where can I find the ink cartridges for my new Brother machine?
- 46Change the printer driver settings (Windows/macOS)
- 47When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 50Which E-mail packages are compatible with ControlCenter3?