FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Paper Jam
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 10Ink Low
- 11What driver package format is supported by my Linux distribution?
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Unable to Scan AX
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17No Paper Fed
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Load paper in the paper tray
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Change the printer driver settings (Windows/macOS)
- 29Wrong Paper Size
- 30Cover is Open
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32Improve poor print quality.
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34Add your Brother machine with AirPrint (macOS)
- 35When I print images, the quality is not good (Linux)
- 36Wrong Ink Color
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40I cannot make borderless prints.
- 41What is AirPrint?
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Ink Absorber Full
- 44Low Temperature
- 45High Temperature
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47The edge of glossy paper is smudged.
- 48Where can I find the ink cartridges for my new Brother machine?
- 49No Ink Cartridge
- 50The printer status is Offline or Paused.