FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3The printer status is Offline or Paused.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 6How to identify your Operating System (OS).
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8Can I print from or scan to Android™ Smartphone?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Delete print jobs from the print queue.
- 11Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Adjust color settings by using the custom setting in the printer driver
- 15I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 18How do I clear the message "Document Jam" from the LCD display?
- 19How do I clear the message "Jam Rear" from the LCD display?
- 20What kind of memory can I use?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Replace the drum unit.
- 23What can happen if the wrong paper is used in your machine.
- 24How do I turn off/on the Toner Save Mode?
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 34I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 35Scan a document from the Windows Vista Photo Gallery
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 38How do I clear the message "Jam MP Tray" from the LCD display?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41What is the BRAdmin Professional software used for?
- 42Nothing is printed on the page or some colors are missing.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Open the "Scanners and Cameras" and Properties.
- 48I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 49Tips for copy/scanning and preventing document jams
- 50What is the Network Shared printing?