FAQs & Troubleshooting
![]() |
Popular |
287 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Is my Brother machine compatible with Windows Vista?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8What is Brother iPrint&Scan?
- 9Tips for copy/scanning and preventing document jams
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Adjust color settings by using the custom setting in the printer driver
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 25Scan and save a document in PDF format (Scan to File)
- 26I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Spots are printed at 75mm.
- 32Can I print from DOS applications?
- 33Replace the drum unit.
- 34Replace the drum unit.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Install PaperPort™ 12SE / 14SE onto Windows 10.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41Can I use AirPrint with my Brother machine?
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 46I updated the Web BRAdmin and cannot enable the logging function.
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49How do I replace the waste toner box?
- 50How do I clear the message "Jam MP Tray" from the LCD display?