FAQs & Troubleshooting
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287 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Can I print from or scan to Android™ Smartphone?
- 3Spots are printed at 75mm.
- 4Printouts have wrinkles.
- 5How to identify your Operating System (OS).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Adjust color settings by using the custom setting in the printer driver
- 10The printer status is Offline or Paused.
- 11White lines or bands or ribbing appear across the page.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Color around the edge of printing is incorrect.
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15How do I clear the message "Jam Rear" from the LCD display?
- 16The image is ghosted.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22To install the printer driver easily using a tool. (Linux)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 28How do I improve the color density? (Print Calibration)
- 29I'm using Macintosh. What is the PreScan option used for?
- 30Vertical colored streaks or bands appear on the page.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33Delete print jobs from the print queue.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Scan and save a document in PDF format (Scan to File)
- 37Which E-mail packages are compatible with ControlCenter3?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 40Colored lines appear across the page.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Replace the toner cartridge
- 43Uninstall printer drivers (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46I can print but cannot scan via network. (For Windows)
- 47The error message "Print Unable 72" appears on the LCD. What should I do?
- 48How do I replace the belt unit?
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)