FAQs & Troubleshooting
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211 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How to load numbered checks or forms in the paper tray?
- 3The printer status is Offline or Paused.
- 4What driver package format is supported by my Linux distribution?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8Locate files scanned with ControlCenter2 (For Macintosh)
- 9Scan and save a document in PDF format (Scan to File)
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 15My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 16Install PaperPort™ 12SE / 14SE onto Windows 10.
- 17I'm using Windows XP. I cannot scan with the USB cable.
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20Print command (cupswrapper) (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24How do I clear the message "Document Jam" from the LCD display?
- 25White lines across the page
- 26Print on labels and envelopes from the MP tray.
- 27Hollow print
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 31All print jobs are aborted and nothing is printed. (Linux)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Scan a document from a Windows Vista application
- 36When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 37How do I clear paper jams inside the machine?
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Pre-Required Procedures (Linux)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47"Offline" appears on the Status Monitor.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50The left side of the document will not print when I make a copy from the scanner glass.