FAQs & Troubleshooting
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- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What driver package format is supported by my Linux distribution?
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11Can I print from DOS applications?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Use the Network Connection Repair Tool (Windows)
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17How to identify your Operating System (OS).
- 18What is a "Generic PCL Driver"?
- 19How do I clear the message "Paper Jam Duplex" from the LCD?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Scan and save a document in PDF format (Scan to File)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 35The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40How do I improve the copy quality?
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42How do I install additional memory?
- 43Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 44Make a two-sided copy. (Duplex)
- 45Protect your Brother machine against unauthorised access over the network
- 46Delete print jobs from the print queue.
- 47Use the Universal Printer Driver for PCL
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.