FAQs & Troubleshooting
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185 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3Does NC-2200w work with Windows Vista?
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Print command (LPR) (Linux)
- 11How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 19Pre-Required Procedures (Linux)
- 20Delete print jobs from the print queue.
- 21How to identify your Operating System (OS).
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot print from my computer via USB.
- 24Change the printer driver settings (Windows/macOS)
- 25I cannot print from my computer via network. (For Macintosh)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Functions supported in the Windows 7 built-in drivers
- 29Windows 7 Support Information
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 33Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 34When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Can I print from DOS applications?
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39What can happen if the wrong paper is used in your machine.
- 40How do I factory reset the print server?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Delete a network scanner entry. (Linux)
- 43Print command (cupswrapper) (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Uninstall printer drivers (Linux)
- 48Windows 10 Support Information
- 49Open the "Scanners and Cameras" and Properties.
- 50What is the Network Shared printing?