FAQs & Troubleshooting
Popular |
184 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Functions supported in the Windows 7 built-in drivers
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9How do I factory reset the print server?
- 10Print the Network Configuration page
- 11What driver package format is supported by my Linux distribution?
- 12The printer status is Offline or Paused.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20Windows 10 Support Information
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Windows 7 Support Information
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25I updated the Web BRAdmin and cannot enable the logging function.
- 26Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28The Interface of the Control Center has changed suddenly. Why?
- 29What can happen if the wrong paper is used in your machine.
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 33I cannot print from my computer via network. (For Windows)
- 34How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 35I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Delete print jobs from the print queue.
- 40The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46Scan a document in Windows 8 and Windows 10.
- 47What is a "Generic PCL Driver"?
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Can I print from DOS applications?
- 50How do I install additional memory?