FAQs & Troubleshooting
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201 Results
- 1Toner Low or Prepare New Toner Cartridge
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Curled (video instructions available)
- 4What driver package format is supported by my Linux distribution?
- 5Jam Rear
- 6REPLACE DRUM
- 7Check Connection
- 8Toner specks
- 9JAM TRAY 1
- 10Replace Toner
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Cover is Open
- 14Size mismatch
- 15White lines, bands or ribbing across the page
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17Print on envelopes, labels, or thick paper from the manual feed slot.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22What is Toner Continue Mode?
- 23Scan a text document and convert it into a text file (For Windows)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26TONER ENDED
- 27The printer status is Offline or Paused.
- 28No Paper
- 29Poor fixing
- 30White spots or black spots at 94 mm (3.7 in.) intervals
- 31Envelope creases
- 32Lines across the page
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34What is the recommended paper?
- 35Ghost
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Can I use AirPrint with my Brother machine?
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41Can I print from or scan to Android™ Smartphone?
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44Curled
- 45What kind of paper can I use?
- 46JAM INSIDE
- 47Curled or wavy
- 48Wrinkles or creases
- 49White lines down the page
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.