FAQs & Troubleshooting
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- 1Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Pre-Required Procedures (Linux)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Windows 7 Support Information
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13Uninstall Scan-key-tool. (Linux)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Can I use AirPrint with my Brother machine?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20What is the difference between the toner cartridge and the drum unit?
- 21Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Configure the Scan to Email Feature (Linux)
- 25Scan using XSane or GIMP (Linux)
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27I installed scan-key-tool, but it does not work. (Linux)
- 28Delete a network scanner entry. (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30How to identify your Operating System (OS).
- 31I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37The paper is skewed when it's printed.
- 38Is my Brother machine compatible with third party print servers?
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 42My Brother machine misfeeds paper.
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Scan a document in Mac OS X 10.7.
- 45Scan a document from a Windows Vista application
- 46When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 47When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 48Where can I find my Brother machine's serial number?
- 49How do I clean the corona wire?
- 50Replace the drum unit.