FAQs & Troubleshooting
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236 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"Paper Jam Tray" error appears on the LCD. What should I do?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Protect your Brother machine against unauthorised access over the network
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Replace the toner cartridge
- 28I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34Load envelopes, labels, or thick paper into the manual feed slot.
- 35I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 36I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 37What are the recommended specifications for the paper I should use on my product?
- 38How do I clean white or black spots on printed documents?
- 39"Paper Jam Inside" error appears on the LCD. What should I do?
- 40"Document Jam" error appears on the LCD. What should I do?
- 41I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 42Can I print using the IPP protocol on Windows XP?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47How do I know the current network configuration?
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I cannot print from my computer via USB.
- 50The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?