FAQs & Troubleshooting
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213 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4Delete print jobs from the print queue.
- 5Scan and save a document in PDF format (Scan to File)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9One or more of my colors are not printing (blank). What can I do?
- 10Cannot print after a Windows 10 update (June 2020)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How do I know which side up my photo paper should be in the tray?
- 15Wrong Paper Size
- 16I cannot install the driver when using the Driver Install Tool. (Linux)
- 17Print command (cupswrapper) (Linux)
- 18When I make a copy the image or text is cut off. What can I do?
- 19How do I make copies using my Brother machine?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23Large characters are printed incorrectly. (Linux)
- 24Important points for specifying the scan area (Linux)
- 25Configure scan settings without administrator privileges (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The printer status is Offline or Paused.
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 32Is my Brother machine compatible with Windows Vista?
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37Firewall port requirements of the Scan Key Tool (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 40When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 41When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44The LCD displays an error code (number). What does it mean?
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Print command (LPR) (Linux)
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)