FAQs & Troubleshooting
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214 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Replace Ink
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4Change the printer driver settings (Windows/macOS)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Delete print jobs from the print queue.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14Where can I get FaceFilter Studio and what can I do with this application?
- 15I cannot remove red-eye.
- 16When I print, the pages are smudged with ink. What should I do?
- 17When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 18I cannot scan via USB. (Mac OS X)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Check the firmware version.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Open the Status Monitor
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27Can I use AirPrint with my Brother machine?
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 30How do I make copies using my Brother machine?
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33Can third party ink be used to refill the ink cartridges?
- 34Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 35When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot print from my computer via USB.
- 44How do I know which side up my photo paper should be in the tray?
- 45Scan and save a document in PDF format (Scan to File)
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47The LCD displays an error code (number). What does it mean?
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)