FAQs & Troubleshooting
![]() |
Popular |
272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I load envelopes into my machine?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Cannot print after a Windows 10 update (June 2020)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Scan and save a document in PDF format (Scan to File)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12The printer status is Offline or Paused.
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14Can I print from or scan to Android™ Smartphone?
- 15When I print, the pages are smudged with ink. What should I do?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20How do I factory reset the network settings?
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Delete print jobs from the print queue.
- 23What is Brother iPrint&Scan?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27Can third party ink be used to refill the ink cartridges?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30Paper Jam
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33Load paper in the paper tray
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36I cannot make borderless prints.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46How do I know which side up my photo paper should be in the tray?
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Improve poor print quality.
- 49Is there a way to view how much ink is remaining?
- 50Replace Ink