FAQs & Troubleshooting
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197 Results
- 1How do I load paper?
- 2How do I clear Machine Error 46?
- 3I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot remove red-eye.
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 11The edge of glossy paper is smudged.
- 12Change the printer driver settings (Windows/macOS)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 15How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16Pre-Required Procedures (Linux)
- 17Open the Status Monitor
- 18Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22How do I clear the message "PAPER JAM" from the display?
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Delete print jobs from the print queue.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29The printer status is Offline or Paused.
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32The ink cartridges run out very quickly. Is there any reason for that?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Scan a document in Mac OS X 10.7.
- 35When I print, the pages are smudged with ink. What should I do?
- 36Configure and use the Scan Key Tool (Linux)
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40When I print photos, the color quality is not good.
- 41How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Where can I find my Brother machine's serial number?
- 44The LCD displays an error code (number). What does it mean?
- 45Uninstall the drivers (Windows)
- 46Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 47When I print images, the quality is not good (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)