FAQs & Troubleshooting
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199 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 6Pre-Required Procedures (Linux)
- 7The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 8Can I print from or scan to Android™ Smartphone?
- 9Change the printer driver settings (Windows/macOS)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Is my Brother machine compatible with Windows Vista?
- 12Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Why can't I print when an ink cartridge is empty?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Scan an image and insert it in a Windows XP application
- 24Scan a document in Windows 8 and Windows 10.
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26Where is the USB port on the machine?
- 27How do I clear the message "PAPER JAM" from the display?
- 28Where do I find manuals for my Brother machine?
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Configure and use the Scan Key Tool (Linux)
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34Important points for specifying the scan area (Linux)
- 35Uninstall the scanner driver. (Linux)
- 36Configure scan settings without administrator privileges (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 41Scan a document in Mac OS X 10.6.
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 44The LCD displays an error code (number). What does it mean?
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)