FAQs & Troubleshooting
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207 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I replace the Ink Cartridge?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to identify your Operating System (OS).
- 8The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10How do I clear Machine Error 46?
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14What kind of Media Adapter can I use?
- 15How do I clear the message "PAPER JAM" from the display?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 19How do I know which side up my photo paper should be in the tray?
- 20Scan and save a document in PDF format (Scan to File)
- 21Configure the Scan to Email Feature (Linux)
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 25Delete a network scanner entry. (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27Uninstall printer drivers (Linux)
- 28Open the Control Panel (For Windows)
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Windows 7 Support Information
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38Can I print using only the black ink cartridge when the Color cartridges have run out?
- 39I cannot feed the paper from the Photo Paper Tray.
- 40Change the user interface of ControlCenter3
- 41When printing from my Apple Mac OS X, the print is coming out mirrored.
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Can third party ink be used to refill the ink cartridges?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Scan a document from a Windows XP application
- 46Glossy Paper does not feed correctly. What can I do?
- 47Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50Where can I find my Brother machine's serial number?
