FAQs & Troubleshooting
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191 Results
- 1Replace Toner
- 2(Video) Load A5 long edge paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5(Video) Load A5 short edge/A4/Letter paper
- 6Set up your Brother machine on a wireless network.
- 7What is Brother iPrint&Scan?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Jam Tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Load paper in the paper tray
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15The printer status is Offline or Paused.
- 16Replace Drum
- 17Can I use AirPrint with my Brother machine?
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19My Brother machine could not be found over the network when I installed drivers on my PC.
- 20(Video) Unpack your Brother machine
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Drum End Soon
- 28What driver package format is supported by my Linux distribution?
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Jam Inside
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32How to identify your Operating System (OS).
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35No Drum
- 36Cartridge Error
- 37Black lines down the page
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Check the remaining life of my Brother machine's drum.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 49Turn the Toner Save mode on or off
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.