FAQs & Troubleshooting
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129 Results
- 1Replace Drum
- 2Replace Toner
- 3Turn the Toner Save mode on or off
- 4Jam Inside
- 5How to identify your Operating System (OS).
- 6Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 7Drum End Soon
- 8What driver package format is supported by my Linux distribution?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10No Drum
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Cover is Open
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Jam Tray
- 16The printer status is Offline or Paused.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I cannot scan via USB. (Mac OS X)
- 19Clean the Drum Unit.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Delete print jobs from the print queue.
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Can I print from or scan to Android™ Smartphone?
- 24Toner Low
- 25Uninstall the Brother Software and Drivers (Windows)
- 26Uninstall the scanner driver. (Linux)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28Clean the corona wire of the drum unit.
- 29I installed scan-key-tool, but it does not work. (Linux)
- 30Windows 10 Support Information
- 31Can I use AirPrint with my Brother machine?
- 32What is Toner Continue Mode?
- 33Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 34Unable to Scan / Scan Unable
- 35Cartridge Error
- 36I'm having an issue with the print quality.
- 37Out of Memory
- 38Clean the scanner to improve the copy or fax quality.
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Configure and use the Scan Key Tool (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 44Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46I cannot print from my computer via USB.
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Command List of brscan. (Linux)
- 50Delete a network scanner entry. (Linux)