FAQs & Troubleshooting
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195 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4How do I load paper?
- 5Locate files scanned with ControlCenter2 (For Macintosh)
- 6How do I know which side up my photo paper should be in the tray?
- 7I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 8How do I clear the message "PAPER JAM" from the display?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 11The LCD displays an error code (number). What does it mean?
- 12When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 13Check the firmware version.
- 14Open the Control Panel (For Windows)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How to identify your Operating System (OS).
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18How do I clear Machine Error 46?
- 19When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 20Can third party ink be used to refill the ink cartridges?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23When I print, the pages are smudged with ink. What should I do?
- 24What driver package format is supported by my Linux distribution?
- 25Scan using XSane or GIMP (Linux)
- 26I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 27How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 33How do I clear the message "INK EMPTY" from the display?
- 34Improve poor print quality.
- 35Is there any way to reduce Ink consumption when printing from my computer?
- 36When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 37How do I print envelopes?
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49I cannot make borderless prints.
- 50Can I use AirPrint with my Brother machine?