FAQs & Troubleshooting
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196 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2How do I load paper?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Pre-Required Procedures (Linux)
- 6Delete print jobs from the print queue.
- 7How to identify your Operating System (OS).
- 8I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13All print jobs are aborted and nothing is printed. (Linux)
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16How do I know which side up my photo paper should be in the tray?
- 17I cannot scan via USB. (Mac OS X)
- 18How do I load 10 x 15 Glossy paper into my machine?
- 19Where can I find my Brother machine's serial number?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Print command (LPR) (Linux)
- 23When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 24Command List of brscan. (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Windows 10 Support Information
- 27Open the Control Panel (For Windows)
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Windows 7 Support Information
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 36Where can I get FaceFilter Studio and what can I do with this application?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 42How do I clear the message "PAPER JAM" from the display?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Is there a way to view how much ink is remaining?
- 45The LCD displays an error code (number). What does it mean?
- 46Uninstall the drivers (Windows)
- 47How do I print envelopes?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I'm unable to access the memory (media) card in the media slot. What can I do?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)