FAQs & Troubleshooting
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195 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3Scan and save a document in PDF format (Scan to File)
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Which E-mail packages are compatible with ControlCenter3?
- 7Can third party ink be used to refill the ink cartridges?
- 8Why can't I print when an ink cartridge is empty?
- 9Delete print jobs from the print queue.
- 10How to identify your Operating System (OS).
- 11Change the printer driver settings (Windows/macOS)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14One or more of my colors are not printing (blank). What can I do?
- 15How do I clear the message "PAPER JAM" from the display?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17How do I load 10 x 15 Glossy paper into my machine?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20How do I clear Machine Error 46?
- 21Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Where is the USB port on the machine?
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29Pre-Required Procedures (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The printer status is Offline or Paused.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42Configure and use the Scan Key Tool (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Print command (LPR) (Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46Command List of brscan. (Linux)
- 47Uninstall printer drivers (Linux)
- 48Open the Control Panel (For Windows)
- 49I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 50When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".