FAQs & Troubleshooting
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208 Results
- 1Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3Pre-Required Procedures (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load envelopes into my machine?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Delete print jobs from the print queue.
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Create or view a XML Paper Specification document
- 14When I print, the pages are smudged with ink. What should I do?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16Where do I find manuals for my Brother machine?
- 17Configure and use the Scan Key Tool (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19I am unable to print from a client PC to a printer on a print server. (Linux)
- 20ControlCenter3 displays a blank screen at startup (Windows)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22I cannot print from my computer via USB.
- 23I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 24Scan and save a document in PDF format (Scan to File)
- 25When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 26The print speed is very slow when I use XML Paper Specification Printer Driver.
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28How do I clean the Scanner to improve the copy quality?
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 39Where can I get FaceFilter Studio and what can I do with this application?
- 40I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 41Is my Brother machine compatible with Windows Vista?
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43Which E-mail packages are compatible with ControlCenter3?
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46One or more of my colors are not printing (blank). What can I do?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 49Scan a document in Windows 8 and Windows 10.
- 50When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?