FAQs & Troubleshooting
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206 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2How do I clear the message "PAPER JAM" from the display?
- 3Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5How to identify your Operating System (OS).
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 8I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 9In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 10When I print, the pages are smudged with ink. What should I do?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17Scan and save a document in PDF format (Scan to File)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Large characters are printed incorrectly. (Linux)
- 20Important points for specifying the scan area (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22Pre-Required Procedures (Linux)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 29When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 32Can third party ink be used to refill the ink cartridges?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Scan a document from a Windows XP application
- 35"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 36Where is the USB port on the machine?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38How do I clear the message "INK EMPTY" from the display?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41Where can I find my Brother machine's serial number?
- 42Is there any way to reduce Ink consumption?
- 43The LCD displays an error code (number). What does it mean?
- 44I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 45I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47Why can't I print when an ink cartridge is empty?
- 48Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)