FAQs & Troubleshooting
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204 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2How do I load paper?
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4How to identify your Operating System (OS).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Change the printer driver settings (Windows/macOS)
- 7Scan and save a document in PDF format (Scan to File)
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13The printer status is Offline or Paused.
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 16Where is the USB port on the machine?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19How do I clear Machine Error 46?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Why can't I print when an ink cartridge is empty?
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31How do I know which side up my photo paper should be in the tray?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34When printing from my Apple Mac OS X, the print is coming out mirrored.
- 35What kind of Media Adapter can I use?
- 36How do I clear the message "PAPER JAM" from the display?
- 37I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 43Open the Control Panel (For Windows)
- 44Scan an image and insert it in a Windows XP application
- 45Scan a document in Windows 8 and Windows 10.
- 46How do I clear the message "INK EMPTY" from the display?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)