FAQs & Troubleshooting
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233 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Macintosh. What is the PreScan option used for?
- 5I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 9I cannot scan via USB. (Mac OS X)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Delete print jobs from the print queue.
- 12Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13Glossy Paper does not feed correctly. What can I do?
- 14When I print, the pages are smudged with ink. What should I do?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Windows 10 Support Information
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19Which E-mail packages are compatible with ControlCenter3?
- 20I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 21The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 22How do I replace the Ink Cartridge?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 28Cannot print after a Windows 10 update (June 2020)
- 29I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31Uninstall printer drivers (Linux)
- 32Pre-Required Procedures (Linux)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34How to identify your Operating System (OS).
- 35The edge of glossy paper is smudged.
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 38Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 39When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 40What kind of Media Adapter can I use?
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42How can I clear the "INK EMPTY" message?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44What is the BRAdmin Professional software used for?
- 45Where is the full User's Guide? I can't find enough information in the paper manual.
- 46How do I print on an envelope?
- 47Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)