FAQs & Troubleshooting
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51 Results
- 1I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 2I cannot print via Bluetooth® (for Windows)
- 3How do I initialize and clear the printer to factory default settings?
- 4Where can I download the latest P-touch Editor for Mac?
- 5How to open the Devices and Printers window
- 6How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 7How to delete the registry information and files related to the printer driver
- 8How to identify your Operating System (OS) for Windows or Mac
- 9How do I change the Language setting of the printer?
- 10When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 11Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 12I cannot read the display clearly (the screen is too light or dark).
- 13How do I print vertically?
- 14When the label is printed, there is too much margin on both sides of the text.
- 15I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 16Where can I find my Brother printer's serial number?
- 17The screen ‘locks’, or the printer does not respond normally.
- 18How do I connect the printer to my mobile device via Bluetooth®?
- 19Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 20The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 21I connected multiple printers of the same model to one computer but can only print from one of them.
- 22How to use Numbering function
- 23How do I type symbols?
- 24I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 25I cannot install the printer driver or print in Windows 11.
- 26Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 27Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 28Can my printer use TZ/TZe tapes?
- 29How to install Brother software on a computer not connected to the Internet
- 30What Android™ mobile application can I use?
- 31What iOS mobile application can I use?
- 32The tape got jammed or stuck in the printer.
- 33How to identify the printer's firmware version
- 34How do I uninstall the printer driver?
- 35How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 36How do I connect the printer to my computer using a USB cable?
- 37How can I change the text settings line by line?
- 38The text cannot be printed as specified.
- 39How do I print multiple lines and how many lines can I print?
- 40How do I eliminate the margin from the start or end of my label when printing?
- 41How do I create a small label?
- 42How do I change the style to italics?
- 43How do I change the size of characters?
- 44How do I change the label length?
- 45How do I type accented characters?
- 46Why doesn't my printer turn on when the Power key is pressed?
- 47Printing is not possible. (USB connection)
- 48I can no longer print from my computer, even though I was able to print previously.
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50The printed label contains blank horizontal lines.
