FAQs & Troubleshooting
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108 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Configuring frequently-used scan settings on your Brother machine.
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6What is Brother iPrint&Scan?
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 9Paper suitable for scanning
- 10Replace Pick up roller
- 11Can I print from or scan to Android™ Smartphone?
- 12What is the default password for my Brother machine?
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Reset the Scheduled maintenance counter
- 16Configuring frequently-used scan settings on your computer.
- 17Changing scan settings in ControlCenter.
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Check the Network Name (SSID) that your machine is connected to.
- 21Wireless LAN Error Codes
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 25"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 26Your Scanner Cannot Be Detected on the Network During Installation
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Replace Reverse Roller
- 30If You Want to Check that Your Network Devices are Working Correctly
- 31Set up your Brother machine on a wireless network.
- 32Your Brother Machine Cannot Scan over the Network
- 33Check the firmware version.
- 34Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 35Important points you need to confirm before configuring your Brother machine for a wireless network.
- 36Clean the scanner
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 41Enable the Brother machine's network interface.
- 42When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 43The LCD displays an error code when I use Web icon (Brother Web Connect).
- 44What is Brother Web Connect?
- 45Duplex (two-sided) scan
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 49I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 50Install PaperPort™ 12SE / 14SE (Windows)