FAQs & Troubleshooting
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111 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Duplex (two-sided) scan
- 4(Video) Update the Driver or Firmware for your Brother machine
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Unusable Device
- 8Configuring frequently-used scan settings on your Brother machine.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Clean the scanner
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14Configuring frequently-used scan settings on your computer.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16What is the default password for my Brother machine?
- 17If You Want to Check that Your Network Devices are Working Correctly
- 18Scan error due to length, reduce length
- 19Your Scanner Cannot Be Detected on the Network During Installation
- 20The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Discover the MAC address of the Brother network card
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Document Jam
- 25Out of Memory
- 26Set up your Brother machine on a wireless network.
- 27When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 28Reset the Scheduled maintenance counter
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32How to identify your Operating System (OS).
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Replace Reverse Roller
- 35Can I print from or scan to Android™ Smartphone?
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Changing scan settings in ControlCenter.
- 40Paper suitable for scanning
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Wireless LAN Error Codes
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 47How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 48Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 49"Multifeed detection" or "Multifeed Detection Error"
- 50Replace Pick up roller