FAQs & Troubleshooting
![]() |
Popular |
109 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 4Important points you need to confirm before configuring your Brother machine for a wireless network.
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6Your Scanner Cannot Be Detected on the Network During Installation
- 7The scan result of thick documents is enlarged or its bottom part is cut off.
- 8Configuring frequently-used scan settings on your Brother machine.
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Open the Control Panel (For Windows)
- 11"Multifeed detection" or "Multifeed Detection Error"
- 12Clean the roller
- 13Change the brscan5 scan settings using XSane (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Changing scan settings in ControlCenter.
- 16Card Jam
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Unable to Scan XX
- 19Check your machine's IP Address or Node Name
- 20Enable or disable the Brother machine's USB interface.
- 21Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 22Update the Driver or Firmware for your Brother machine
- 23Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 24The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 25Access Web Based Management
- 26My scanned image is missing.
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28What is the default password for my Brother machine?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33Install BRAdmin Professional 3
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 38(Video) Update the Driver or Firmware for your Brother machine
- 39If You Want to Check that Your Network Devices are Working Correctly
- 40Your Brother Machine Cannot Scan over the Network
- 41If You Cannot Complete the Wireless Network Setup Configuration
- 42Wireless LAN Error Codes
- 43Set up your Brother machine on a wireless network.
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45Reset the Scheduled maintenance counter
- 46The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 47I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 48My Brother machine is unresponsive.
- 49A gray line or margin appears on the side of the scanned document.
- 50Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.