FAQs & Troubleshooting
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109 Results
- 1Document Jam
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Duplex (two-sided) scan
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 9Can not scan a long document.
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12(Video) Update the Driver or Firmware for your Brother machine
- 13Configuring frequently-used scan settings on your computer.
- 14How to identify your Operating System (OS).
- 15The LCD displays an error code when I use Web icon (Brother Web Connect).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18Enable the Brother machine's network interface.
- 19Unable to Scan XX
- 20Uninstall the drivers. (macOS 10.14 - macOS 12)
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22Your Brother Machine Cannot Scan over the Network
- 23If You Cannot Complete the Wireless Network Setup Configuration
- 24The scan result of thick documents is enlarged or its bottom part is cut off.
- 25The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 26Configuring frequently-used scan settings on your Brother machine.
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28"Multifeed detection" or "Multifeed Detection Error"
- 29Replace Reverse Roller
- 30Can I print from or scan to Android™ Smartphone?
- 31Scan a document in Windows 8 and Windows 10.
- 32Uninstall the drivers. (macOS 13 or greater)
- 33Change the brscan5 scan settings using XSane (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Enable or disable the Brother machine's USB interface.
- 36Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 37If You Want to Check that Your Network Devices are Working Correctly
- 38Wireless LAN Error Codes
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40A gray line or margin appears on the side of the scanned document.
- 41Scan error due to length, reduce length
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44Changing scan settings in ControlCenter.
- 45Check the firmware version.
- 46Card Jam
- 47My scanned image is missing.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.