FAQs & Troubleshooting
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53 Results
- 1Load a Plastic Card
- 2Load Documents Longer than Standard Size
- 3Load Business Cards
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6What is Remote Setup?
- 7Clean the Sensors
- 8Reset the Usage Counters
- 9Save Scanned Documents on Your Computer
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Acceptable Documents
- 12Load Standard Size Documents
- 13Card Jam
- 14Open the Control Panel (For Windows)
- 15Document Jam
- 16Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 17Clean the Scanner and Rollers
- 18Uninstall the drivers. (macOS 10.14 - macOS 12)
- 19Update the Driver or Firmware for your Brother machine
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Check the firmware version.
- 22Replace the Separation Pad
- 23Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 24Reset Your Brother Machine
- 25Change the brscan5 scan settings using XSane (Linux)
- 26Pre-Required Procedures (Linux)
- 27Scan Using Apple Image Capture
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Uninstall the drivers. (macOS 13 or greater)
- 30Error and Maintenance Indications
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Configure the Scan to Email Feature (Linux)
- 33Change the General Settings Using Remote Setup
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38Command List of brscan. (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40Scan Using Bus Power Mode
- 41Set Up the Brother Machine Using Remote Setup (Mac)
- 42Check Supplies Replacement Cycle
- 43Check the Serial Number
- 44Uninstall the Brother Software and Drivers (Windows)
- 45What driver package format is supported by my Linux distribution?
- 46Delete a network scanner entry. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Scanning and Other Problems
- 50Set Up the Brother Machine Using Remote Setup (Windows®)